Privacy & Cookie Policy

INTRODUCTION

This privacy and cookie policy is for The Chestnuts Retirement Home and our website www.chestnutsruskington.co.uk. It governs the privacy of our service users, website visitors, and individuals who choose to contact us or use our services.

This policy sets out how we collect, process, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy legislation.

WHO WE ARE

The Chestnuts Retirement Home is a residential care facility located at:

29 Station Road
Ruskington
Sleaford
Lincolnshire NG34 9DE

Phone: 01526 832174
Email: chestnutsretirementhome@gmail.com

We are registered as a data controller with the Information Commissioner’s Office (ICO) and are committed to ensuring that your privacy is protected.

INFORMATION WE COLLECT

We may collect the following information:

  • Personal information such as name, address, date of birth, and contact details
  • Health and medical information necessary for providing appropriate care
  • Financial information related to payment for services
  • Next of kin and emergency contact details
  • Information provided when contacting us via our website, email, telephone, or in person
  • Technical information about your visits to our website, including IP address, browser type, and pages visited

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To provide residential, day, respite, and dementia care services
  • To maintain accurate records of the care we provide
  • To contact you in relation to your care or the care of a loved one
  • To manage and administer our business
  • To comply with legal and regulatory obligations
  • To improve our services
  • To respond to your inquiries
  • To send you information about our services (only with your explicit consent)

LEGAL BASIS FOR PROCESSING

We process your personal information on the following legal bases:

Consent: Where you have given us clear consent to process your personal data for a specific purpose

Contract: Processing necessary for the performance of a contract with you

Legal obligation: Processing necessary for compliance with our legal obligations

Vital interests: Processing necessary to protect someone’s life

Legitimate interests: Processing necessary for our legitimate interests or those of a third party

For special categories of personal data, such as health information, we process this under specific conditions outlined in the UK GDPR, including the provision of health or social care.

WEBSITE AND COOKIES

Use of Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your computer that track, save, and store information about your interactions with our website.

We use a cookie control system that allows you to accept or decline cookies on your first visit. You can also manage cookie preferences through your browser settings.

Types of cookies we use:

  • Essential cookies: Required for the website to function properly
  • Analytical/performance cookies: Allow us to recognise and count visitors and analyse website usage
  • Functionality cookies: Enable enhanced functionality and personalisation
  • Targeting cookies: Record your visit to our website, pages visited, and links followed

ANALYTICS

We use Google Analytics to monitor website usage. This software will save cookies to your device to track and monitor engagement, but does not collect personally identifiable information. You can read Google’s privacy policy at https://www.google.com/privacy.html.

DATA SHARING AND THIRD PARTIES

We may share your personal information with:

  • Healthcare professionals involved in your care
  • Regulatory bodies such as the Care Quality Commission
  • Local authorities and NHS bodies where required
  • Our service providers who process data on our behalf (e.g., IT providers)
  • Emergency services, when necessary

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

EXTERNAL LINKS

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, as this privacy policy does not govern them.

DATA SECURITY

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

For care records, we typically retain these for 8 years after the last entry, in line with NHS and social care record retention guidelines.

YOUR RIGHTS

Under data protection laws, you have rights including:

  • The right to be informed about how we use your personal data
  • The right of access to your personal data
  • The right to rectification if your personal data is inaccurate or incomplete
  • The right to erasure (to be forgotten) in certain circumstances
  • The right to restrict processing in certain circumstances
  • The right to data portability
  • The right to object to processing in certain circumstances
  • Rights in relation to automated decision-making and profiling

You can exercise any of these rights by contacting us using the details provided below.

CONTACT US

If you have any questions about this privacy policy or our data practices, please contact us at:

The Chestnuts Retirement Home
29 Station Road
Ruskington
Sleaford
Lincolnshire NG34 9DE

Phone: 01526 832174
Email: chestnutsretirementhome@gmail.com

COMPLAINTS

If you have concerns about our data processing activities, please contact us initially. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

CHANGES TO THIS POLICY

We reserve the right to update this privacy policy from time to time to reflect changes to our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on our website.

Last updated: August 29, 2025